Shipping & Delivery
SHIPPING & DELIVERY
Every pair of Skatheia boots is made to order — crafted just for you after purchase. This means delivery takes a little longer than typical retail, but you are getting a pair made specifically for your feet.
PRODUCTION TIME
- All orders require 5-10 business days for production before shipping.
SHIPPING TIMES
| Region | Estimated Delivery (after production) | Shipping Cost |
|---|---|---|
| United States | 7-15 business days | Calculated at checkout |
| United Kingdom | 10-18 business days | Calculated at checkout |
| Canada & Australia | 10-20 business days | Calculated at checkout |
| European Union | 10-20 business days | Calculated at checkout |
| Rest of World | 15-25 business days | Calculated at checkout |
TOTAL ESTIMATED DELIVERY: 2-5 weeks depending on your location.
USA — TARIFF & CUSTOMS FEES
For US customers, all applicable import duties and tariffs are pre-paid by Skatheia. You will not be charged any surprise customs fees upon delivery.
EU & OTHER INTERNATIONAL CUSTOMERS
Orders shipped to the EU and other international destinations may be subject to import duties and taxes imposed by your country's customs authority. These fees are the responsibility of the customer and are not included in the product price or shipping cost.
ORDER TRACKING
Once your order ships, you will receive a tracking number via email. You can use this to follow your package every step of the way.
SHIPPING ISSUES
- Lost packages: If your tracking shows no update for 15+ business days after shipping, contact us and we will investigate or send a replacement.
- Damaged in transit: If your boots arrive damaged, email us with photos within 48 hours of delivery. We will send a replacement at no cost.
CONTACT US
For shipping questions, email us at cs@skatheia.com.