PERFECT FIT GUARANTEE

We stand behind every pair. If something’s not right, we’ll make it right.

Our priority is always the same: getting you into a pair that truly fits. So before anything else, we’ll help you figure out what went wrong — the size, the width, the style — and fix that first. If nothing works, you get 100% store credit: the full amount you paid, to use on any pair, any time.

• Wrong size — We ship you the correct size, one size exchange per order (up to 2 sizes difference). Before it ships, we’ll double-check your measurements against our size chart so the second pair is the right one. Free if your order ships within the US and includes Delivery & Fit Protection. Without it, and on every order shipping outside the US, you cover shipping both ways. We’ll quote the exact cost before anything moves.
• Defective or damaged — Full refund or replacement, your choice.
• Change of mind — 100% store credit issued to your email. Use it toward a different style, a different size, or whenever you’re ready.

A second size exchange on the same order will incur a fee, with or without Delivery & Fit Protection.

WHERE DELIVERY & FIT PROTECTION APPLIES

Delivery & Fit Protection is available on orders shipping within the United States only. It is not offered on international orders and is not shown at checkout for them.

If your order ships outside the US, everything else on this page still applies to you: the 30-day window, one size exchange per order, full refund or replacement on defective items, and 100% store credit for change of mind. The only difference is shipping cost. Without Protection there is no free exchange leg, so you cover shipping both ways on a size exchange. We quote the exact amount first and you can decline.

CONDITIONS BY SCENARIO

Wrong size exchange (1x per order):

• Contact us within 30 days of receiving your order
• Shipping is free if your order ships within the US and includes Delivery & Fit Protection. Otherwise, including on all international orders, you pay the actual shipping cost both ways. We quote it before anything ships, and you can decline.
• Proof of purchase required (order number)
• Not sure which size to switch to? Tell us where the boot pinches or slips — we’ll recommend the size that should fit before anything ships.

Defective or damaged item (full refund or replacement):

• Contact us within 30 days of receiving your order
• Photo of the defect required
• Condition of item does not affect eligibility — defects are defects

Change of mind (100% store credit):

• Contact us within 30 days of receiving your order
• Item must be unworn and unused
• Store credit covers the full amount you paid for the item

CONDITION OF RETURNED ITEMS

Items must be returned unworn and in new condition, exactly as received.

All returned parcels are inspected on arrival at our warehouse. Exchanges and store credit are processed only after the items pass this inspection.

Items that arrive worn are not eligible for exchange or store credit, and will not be returned to the sender. Please inspect your items carefully before posting them, as this outcome cannot be reversed once the parcel has reached us.

Return postage is the customer’s responsibility unless your order ships within the US and includes Delivery & Fit Protection. We cover the cost of shipping the replacement pair out to you.

HOW IT WORKS

1. Email us at cs@skatheia.com with your order number and what’s not working.
2. If it’s a fit issue, tell us which size you have and where it feels off — too tight, too loose, heel slipping. We’ll help you land on the right size or style first.
3. For defective items, attach a photo showing the issue.
4. We’ll confirm your situation and process your exchange, replacement, refund, or store credit.

REFUND TIMELINE

Store credit (change of mind) is issued within 3–5 business days as a discount code to your email. Cash refunds (defective items) are processed within 10 business days to your original payment method.

EU CUSTOMERS — 14-DAY COOLING-OFF PERIOD

Under EU consumer protection law, you have the right to cancel your order within 14 days of receiving it, for any reason. Contact us at cs@skatheia.com. A full refund will be issued to your original payment method.

ITEMS NOT ELIGIBLE

• Gift cards
• Items outside the 30-day window (14 days for EU cooling-off)
• Change-of-mind requests where boots have been worn outdoors

CONTACT

Questions? Email us at cs@skatheia.com — we respond within 24 hours.

Return Address:
US Warehouse:
17588 Rowland St, City of Industry, CA 91748