I'm Jenny.

I run Skatheia.

Solo on the inbox, with a small team that helps with the boots themselves - the inbox part is mine.

What you write here is TOP PRIORITY.

Above newsletters.

Above social.

Above the day's planned work.

Bad experiences move to the front of the line, because I would rather earn your trust back than read about it second-hand on a Tuesday morning with cold coffee.

Here's what happens next:

You tell me what went wrong.

I read it the moment it lands. I respond personally within 24 hours, almost always faster.

We fix it - replacement, refund, exchange, escalation to whichever supplier needs to hear it, whatever the situation actually calls for.

That's the whole process.

No "tier 2 support."

 No automated reply pretending to be human.

Just you, me, and a problem that needs solving.